Shipping Policy

Last Updated: February 02, 2024

At Aqua Green Pet, we are committed to ensuring a seamless and enjoyable shopping experience for pet enthusiasts across India. Our shipping policy outlines the details you need to know about the delivery of our high-quality pet products.

1. Processing Time:
  - Orders are typically processed within 1-2 business days after place an order.

2. Shipping Methods:
  - We offer standard and expedited shipping options.
  - Shipping methods and carriers may vary depending on the destination and order specifics.

3. Shipping Rates:
  - Shipping rates are calculated based on the weight of the package and the destination.
  - Customers can view shipping costs during the checkout process before finalizing their order.

4. Delivery Coverage: We proudly deliver our products to pet lovers all over India. Whether you reside in bustling cities or remote corners, Aqua Green Pet is dedicated to reaching your doorstep with our exceptional range of pet supplies.

5. Estimated Delivery Time:
  - Generally it takes 5-10 business days from process an order but the estimated delivery times vary depending on the shipping method selected and the destination.
  - Estimated delivery times are provided during checkout and may be subject to delays due to unforeseen circumstances.

6. Order Tracking:
  - Tracking information will be provided via email or whatsapp number once the order has been shipped.
  - Customers can track their orders using the provided tracking number on our website or the carrier's website.

7. Order Status:
  - Customers can check the status of their orders by logging into their account on our website or contacting our customer support team.

8. Lost or Damaged Packages:
  - In the event of a lost or damaged package, please contact our customer support team within 3 days of the expected delivery date.
  - We will work with the carrier to resolve the issue and ensure a satisfactory outcome for our customers.

9. Shipping Partners: We have partnered with reputable courier services to guarantee reliable and timely delivery. Rest assured, your package is in good hands.

10. Shipping Policy Updates:
  - We reserve the right to update our shipping policy as necessary. Any changes will be communicated to customers via email or through our website.

Contact Us:
  - If you have any questions or concerns about our shipping policy, please contact us at email: hello@aquagreen.pet or chat us with Whatsapp.

Thank you for choosing Aqua Green Pet for all your pet care needs. We appreciate your trust in our products and services.

Happy shopping! Aqua Green Pet